COKER UNIVERSITY | IT SUPPORT

Forms & Policies (Employees)

---

Account Management 7

• IT Request for New Employees
• IT Request for Employee Transfer
• Employee Exit Form - IT Accounts
• IT Policies and Procedures / Employee Manual
• Data Breach Reporting Policy

See all 7 articles

Equipment (Employees) 1

• Employee Technology User Agreement

Software (Employees) 4

• Mailing Group Request Form
• Mailing Group Request Policy
• Shared Google Drives Policy
• Creating a support account with Ellucian

Other (Employees) 2

• Classroom Supplies Request
• Phishing Training for Emeriti

Forms (Students)

---

Links to Forms 3

• Student iPad / Apple Pencil User Agreement
• Microsoft Office Access Request
• Mailing Group Request Form

General

---

AccessCoker - Apple Initiative 2

• Employee iPad/Apple Pencil User Agreement
• GSuite Help Forum -

Chrome 4

• Chrome - how to add a shortcut to your desktop
• How to turn off popup blockers in Chrome
• How to Turn off Pop-up Blockers in Chrome
• Accessing Your PaperCut Account (Add Credit, View Job Log, Check Print Location)

CobraAnnouncements (the daily news digest) 2

• Subscription issues / how to subscribe
• How to submit a CobraAnnouncement

CobraAlert 1

• Cobra Alert - Sign in Instructions

Coker Wireless 1

• Accessing Coker Wireless

Google Calendar 1

• Invite guests to your event

Email issues on iOS device 1

• If you can’t send or receive emails on your iPhone, iPad, or iPod touch

Gmail 3

• Coker Logo in Email Signature
• Creating Google Contact Groups (Video link)
• Gmail Encryption Software

Office365 1

• How to Download Office 365

Passwords 2

• Changing your Coker password
• Changing Your Coker Password (video)

GSuite Help Forum 0

Phishing 3

• Phishing
• What to do if you responded to a phishing email
• Report phishing within Gmail

Hardware Issues 2

• Basic Laptop Care
• Send Voicemail to Email (with photos)

Other 1

• RedShelf Support

Students

---

General 3

• Minimum Specs for Student Computers
• How to Request an Official Transcript
• Student iPad / Apple Pencil User Agreement

Apple Pencil 4

• Apple Pencil safety and handling
• Apple Pencil Quick Start
• Apple Pencil Technical Specifications
• Use Apple Pencil with iPad (6th generation)

Blackboard 6

• Student Can't See Course
• BlackBoard Collaborate Ultra (virtual classroom) - Use Chrome or Firefox NOT Safari
• Unable to See/Submit Assignments
• Blackboard App
• Check browser compatibility

See all 6 articles

Colleague, Self Service & WebAdvisor 1

• How to configure MFA & Update Phone number ( Brightspace, Gmail, Cobrastop Sign Ins)

iPads - Accessibility 2

• Accessibility on IOS
• Use accessibility features on your iPad

iPads - AppleID 6

• Need an AppleID? Here's how to create one.
• Not sure if you have an AppleID? How to check to be sure.
• Don't want to attach a card to your AppleID? Create an AppleID without a credit card.
• Forgot your Apple ID?
• Forgot your AppleID password?

See all 6 articles

iPads - Set up and Enrollment 3

• Getting Started with your iPad (iPad Launch)
• iPad User Guide (IOS 11)
• iPad Technical Specifications

iPads - Support (how-to videos and text explanations) 2

• Apple's How-To Videos
• Apple's iPad Support Page (text)

Office365 1

• How to download Office365

iPads - Printing 1

• How to Print from iPad

Brightspace 3

• Blank screen
• SOLVE Widget
• Brightspace Pulse App

Private Solution

---

Responses - Removing Alumni Accounts 1

• Email Responses

Faculty

---

AirServer 1

• AirServer Instructions - Mirroring the iPad in DH 110, LITC 100, DeLoach 139A, and DeLoach 139B

BlackBoard 8

• Attendance
• Add an Instructor to your BlackBoard course
• How to add BlackBoard Collaborate Ultra (Virtual Classroom) to your course
• How To Download and Print Assignments from BlackBoard
• How to Import a Publisher Test Bank

See all 8 articles

iPad Apps 2

• How to download EventsXD app
• Facilitating Digital Note-Taking

Room Reservation Instructions 2

• Book a Room in Google Calendar
• View Room Bookings

Projector 1

• How to change the INPUT on a standard classroom projector

Software for Personal Devices 1

• Scholar Buys Microsoft Windows

Self-Service 4

• Roster Verification
• Get to CobraStop through Web Advisor
• Instructor Consent / Prerequisite Waiver
• Email all Advisees

Printing 2

• Private Printing Instructions
• Adding a Printer from the Print 2016 print server

Brightspace 0

Digital Learning

---

IT policies 0

Student Services

---

Global policies 0

Human Resources

---

HR policies 0