COKER UNIVERSITY SUPPORT SERVICES

Forms & Policies (Employees)

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Account Management 6

• IT Request for New Employees
• IT Request for Employee Transfer
• Employee Exit Form - IT Accounts
• IT Policies and Procedures / Employee Manual
• Data Breach Reporting Policy

See all 6 articles

Software (Employees) 3

• Mailing Group Request Form
• Mailing Group Request Policy
• Shared Google Drives Policy

Other (Employees) 2

• Student Name Change Request
• Employee Technology User Agreement

General

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Chrome 2

• Chrome - How to Clear Cache
• Print Preview Failed - Can not select a printer to print

CobraAlert 1

• Cobra Alert Contact Information

CobraAnnouncements 2

• Subscription issues / how to subscribe
• How to submit a CobraAnnouncement

Login Issues 3

• Change password / Reset password
• Accessing Coker Wireless
• How to configure MFA & Update Phone number ( Brightspace, Gmail, Cobrastop Sign Ins)

Google Apps 6

• GSuite Help Forum
• If you can’t send or receive emails on your iPhone, iPad, or iPod touch
• Creating Google Contact Groups (Video link)
• Gmail Encryption Software
• Invite guests to your event

See all 6 articles

Microsoft 1

• Microsoft Office Programs Won't Open Files Downloaded from the Internet

Other 2

• RedShelf Support
• Installing Coker's Sophos VPN

Printing 1

• How to Print a Word Document as a Pamphlet/Booklet

Security/Phishing 4

• Phishing
• What to do if you responded to a phishing email
• Report phishing within Gmail
• Coker University's Guide for Identifying Phishing Emails:

Students

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Brightspace 3

• Blank screen
• SOLVE Widget
• Brightspace Pulse App

General 3

• Minimum Specs for Student Computers
• How to Request an Official Transcript
• How to Sign Into your Coker Email

iPads - Accessibility 2

• Accessibility on IOS
• Use accessibility features on your iPad

iPads - AppleID 6

• Need an AppleID? Here's how to create one.
• Not sure if you have an AppleID? How to check to be sure.
• Don't want to attach a card to your AppleID? Create an AppleID without a credit card.
• Forgot your Apple ID?
• Forgot your AppleID password?

See all 6 articles

iPads - Support 5

• Apple's How-To Videos
• Apple's iPad Support Page (text)
• Apple Pencil Quick Start
• Apple Pencil Technical Specifications
• Use Apple Pencil with iPad (6th generation)

Office365 1

• How to download Office365

Private Solution

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Responses - Removing Alumni Accounts 1

• Email Responses

Faculty/Staff

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Brightspace 1

• Lumen Waymaker - How to associate items to gradebook if necessary

CobraStop/Self-Service 2

• Roster Verification
• Instructor Consent / Prerequisite Waiver

Printing 1

• Private Printing Instructions

Hardware Issues 5

• Classroom projector - Change INPUT
• Monitor - troubleshooting tips
• Basic Laptop Care
• AirServer Instructions - Mirroring the iPad in DH 110, LITC 100, DeLoach 139A, and DeLoach 139B
• Display Settings - How to have the Projector and Computer Show the Same Thing

Room Reservation Instructions 2

• Book a Room in Google Calendar
• View Room Bookings

Software 4

• Scholar Buys Microsoft Windows
• Creating an Ellucian support account
• Adobe Acrobat Professional / Adobe Acrobat Reader freezing in MacOS
• Facilitating Digital Note-Taking

Vonage Phones 3

• Send Voicemail to Email
• Forward phone to another phone number
• Vonage Phones - No audio output from the handset speaker and external speaker.

Digital Learning

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IT policies 0

Troubleshooting 1

• Basic Troubleshooting

Student Services

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Global policies 0

Human Resources

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HR policies 0

Finance

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Finance policies 0

Institutional Effectiveness

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Global policies 1

• Employee Office Travel Policy (Sample)

Textbook Support

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Global policies 0